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Substation Automation and Integration Solutions

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Technical notes

Changes to Daylight Saving Time in 2007

The following document analyzes the impact of the new DST schedule on Cybectec products and the data produced by them.

Changes to Daylight Saving Time in 2007 (52 KB)
 

Frequently Asked Questions (FAQ)

SMP Substation Gateways

Visual Substation^TM

DNP3 and IEC 60870-5-101/104 OPC Servers

Warranty and Maintenance Options

Cybectec is committed to providing its customers with the highest quality service. All our products are provided with a basic warranty and technical support. Warranty Extension and Maintenance plans are available to ensure continued trouble-free operation. An Engineering Support plan provides you with guaranteed access to our engineering staff.

Cybectec SMP Family of Products (43KB)

Cybectec Software Products (40KB)

Contact Cybectec for Technical Support

For the fastest and most complete support, we recommend that you submit your problem report by email.

Email: support@cybectec.com

Phone: +1.418.834.0009, week days, 8 AM to 5 PM EST

Fax: +1.514.227.5256

If you encounter an emergency with one of our products, our Technical Support group is available weekends and holidays during normal business hours, from 8:00 AM until 5:00 PM EST. Please leave your name and telephone number on our pager system at +1.418.260.6000 and we will provide assistance as soon as possible.

Technical Support

If you have any problem using our products, feel free to contact our technical support group. However, if you have general questions concerning the use of SMP or Visual Substation, you should contact our sales department.

We can provide you with the fastest and most complete support if you submit a detailed problem report by email, according to the following guidelines.

Submitting a Problem Report

To help us assist you with your problem, please take the time to prepare the following information before contacting technical support—

• Your name and contact information.
• The product name and version.
• The operating system (Windows NT, 2000 or XP) with complete version number and installed service packs.
• A detailed description of the problem. Write down the exact text of any error message. If possible, describe the steps necessary to reproduce the problem.